Creating unique customers insights and amplifying
your x-factor across the digital landscape!
The consulting experts at xAmplifier understand how important Customer Experience Management is for your brand and your business. But we're more than software developers, sales managers and marketing professionals, meet the people behind xAmplifier..
Understanding your customers and providing an exceptional customer experience is vital to growing your business. xAmplifier provides you with actionable insights based on rigorous statistical models that provide a clear roadmap to an improved ROI. Our proven survey methods gather valuable data about customers’ purchase decision drivers, satisfaction levels, and brand passion. By capturing sentiment at the most critical stages of customer interaction we provide key insights and we do it without creating survey fatigue. Our reporting offers "Willingness to Recommend" scores and NPS values by product, location, and staff members which provide understandable benchmarks for the entire Company. xAmplifier also overlays demographic, social, behavior, and referral source data thereby creating heightened customer profile understanding.
One of xAmplifier’s core goals is to uncover the hidden “x-factors” that set your business apart as well as identify areas that may be holding you back.
What motivates people to buy from my business? Which factors might be driving potential customers to my competitors? If a prospect can’t buy today but indicates they might purchase in the future, when should I approach them again? What steps can I take to build customer loyalty?
In the age of digital content, customers have a wealth of resources for determining what to buy, from whom, and when, so the most effective approach is a proactive one. Around 90% of customers who read online reviews indicate that it can make or break their decision to purchase
Your business is unique and so are your customers, so why settle for predictable one-size-fits-all communications? xAmplifier’s automated 1:1 touchpoint system helps you break the mold by giving you the ability to craft custom messages and landing pages to engage and excite your customers along with informational back-end touchpoints to help your staff understand and address customer needs.
It's great to have a partner you can trust and who, through xAmplifier reporting, lets us better understand our business. Our Operations teams use xAmplifier reporting every day, and that's instrumental in managing our patient experience and optimizing our revenue.Bosley , Rob Spurrell , CEO
xAmplifier has quickly become one of the “go-to” tools for our Sales organization. At first I was surprised at the volume of customer information we were getting. Better yet, the feedback is detailed and actionable. It’s amazing. We now have more insight about our customers, and more guidance for leading our team and helping our customers.Hair Club , Melissa Oakes , Vice President of Sales
xAmplifier allows us to gain valuable insight into our consultation process and customer experience. I especially like the way the feedback alerts are categorized in a simple to understand way. We look forward to using the information to improve internal operations and better understand our customers.Epione , Dr. Simon Ourian , Founder
5215 Old Orchard Road, Suite 500
Skokie, IL 60077